What are the causes of silent calls and what are the possible solutions?

What are the main reason behind Silent calls on BSC level (Ericsson)?

Please how can i troubleshoot silent calls using U2020 for nodeB?

Please check my reply here (for your same query): KPIs/Counters to check mute call - #26 by CarlosFuente

Have you checked Null NRI values , is pilot site and some rollout ?