VoLTE Call Active but Zero Payload – Possible Causes?

4G LTE
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1

Hi all,

What could be the main reason for a VoLTE call to be active while the payload remains zero?

2

Are you saying the call is active on one cell, but when you check the VoLTE traffic (ERL) for that cell, it shows zero?

3

No, Volte call is working on cell but Data Payload(Gbps) is Zero.

4

How do we typically identify calls and traffic?

It’s done through specific counters, but what happens if they are not activated in the respective OEM OSS for that cell?