Getting SW error in Ericsson 4g node

Maxy · January 17, 2024, 3:58pm

Dear Experts,

Getting SW Error alarms in 4G Ericsson Node. Site comes up for a day then again goes down.
BB replace done
Node restored on old backup

Please suggest

Jr_Mg · January 17, 2024, 4:20pm

Share more details friend

Maxy · January 17, 2024, 4:43pm

Getting "SW error "alarm in 4G ericsson site and cells are going down. When we restore site on old backup. Site work smoothly for some time, then again goes down.

Jr_Mg · January 17, 2024, 8:15pm

Any log or alarm log you can share?

vlr9999 · January 18, 2024, 4:39am

Hi, @Maxy. Does it rollback SW to previous version? Check lgg for crashes like following:

No: 25. Board restart. Reason: Kernel Crash. Program: kernel. Rank: Cold. PMD: pmd-kernel-0-20240104-112409. Extra: type_N/A

Can you share serial number of BB units?

Maxy · January 19, 2024, 5:08pm

Thanks Guyzz for the suggestion

Issue resolved post reconfigure from field end