Telecom operators are experimenting with AI across billing, support, churn prediction, and personalization. Some say it’s just hype, while others see it as the missing link to scale.
Where do you see AI in telecom making a real impact today (billing automation, predictive support, personalization, etc.)—and where are the biggest gaps (legacy systems, data quality, ethics)?
Do you think AI will become foundational to the telecom stack, or will it remain a set of bolt-on tools?